Terms and Conditions for End of Tenancy Clean London

These Terms and Conditions set out the basis on which End of Tenancy Clean London provides professional end of tenancy cleaning and related services within London and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the individual, company, landlord, tenant, letting agent or other party who books or uses the services.

Company means End of Tenancy Clean London, the provider of the cleaning services.

Services means end of tenancy cleaning and any associated services agreed between the Client and the Company, including but not limited to deep cleaning, carpet and upholstery cleaning, and appliance cleaning.

Premises means the property or properties where the Services are to be carried out.

Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and any written or verbal confirmation of booking.

2. Scope of Services

2.1 The Company provides professional end of tenancy cleaning services tailored to rented residential properties and other premises in London and nearby areas, subject to agreement.

2.2 The specific scope of work will be as described in the booking confirmation or communication with the Client. Unless expressly agreed otherwise, the Services are for cleaning only and do not include maintenance, repairs, pest control, or specialist restoration.

2.3 Standard end of tenancy cleaning includes general cleaning of rooms, surfaces, bathrooms, kitchen areas, and common spaces. Additional services such as internal window cleaning, carpet or upholstery cleaning, and oven deep cleaning may be offered as optional extras, subject to separate charges.

2.4 The Company reserves the right to refuse to carry out any task that falls outside the agreed scope of work, is unsafe, or may cause damage to the Premises or to the Company’s equipment or staff.

3. Booking Process

3.1 Bookings may be made by the Client via the Company’s accepted contact methods. By placing a booking, the Client confirms that they have read, understood and accepted these Terms and Conditions.

3.2 The Client is responsible for providing accurate information regarding the Premises, including type and size of property, number of rooms and bathrooms, condition of the property and any particular requirements. The Company relies on this information to provide a quotation and allocate appropriate time and resources.

3.3 Any quotation provided by the Company is based on the details supplied by the Client and is subject to change if the information is found to be incomplete or inaccurate.

3.4 A booking is not confirmed until the Company has issued a confirmation, which may be verbal or written, and where applicable has received any required deposit or pre-payment.

3.5 The Client must ensure that there is suitable access to the Premises on the agreed date and time. Failure to provide access may result in a cancellation or call-out fee in accordance with these Terms and Conditions.

4. Prices and Quotations

4.1 Prices are normally provided as a fixed fee or estimated fee for the completion of the agreed Services at the Premises. Prices are given in pounds sterling and are subject to any applicable taxes.

4.2 The Company reserves the right to revise a quotation if the information provided by the Client is incorrect, if the Premises is significantly larger or more heavily soiled than described, or if additional Services are requested by the Client.

4.3 Any variation to the scope of Services requested by the Client on the day of the clean may incur additional charges which will be agreed as far as reasonably possible before the additional work is carried out.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. The Company may require full or partial payment in advance, or payment on completion, depending on the nature and value of the Services.

5.2 The Client agrees to pay all charges due to the Company in accordance with the agreed payment terms. Time for payment shall be of the essence of the Agreement.

5.3 The Company accepts payment by commonly used methods as advised to the Client. Cash payments, where accepted, must be made directly to the Company’s representative and a receipt will be provided upon request.

5.4 Where payment is not received on the agreed date, the Company reserves the right to charge interest on any overdue amount at the statutory rate, as well as reasonable costs incurred in recovering the debt.

5.5 In the event of non-payment, the Company may suspend or cancel any further Services for the Client until all outstanding sums have been paid in full.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by giving the Company reasonable notice prior to the scheduled service date and time.

6.2 Unless otherwise agreed, a minimum of 48 hours notice is required for cancellations or rescheduling. Where less than 48 hours notice is given, the Company may charge a cancellation fee up to a reasonable proportion of the agreed service price to cover allocated costs.

6.3 If the Company is unable to gain access to the Premises at the agreed time, or if the Premises is not in a suitable condition for the Services to be performed, this may be treated as a late cancellation and a fee may be charged.

6.4 The Company reserves the right to cancel or reschedule any booking if it is unable to fulfil it due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption, or safety issues at the Premises. In such cases, the Company will offer an alternative appointment. If no suitable alternative can be agreed, any pre-payment for the affected booking will be refunded.

7. Client Obligations

7.1 The Client must provide access to the Premises at the agreed time and ensure that the Premises is safe for the Company’s staff to work in.

7.2 The Client is responsible for ensuring that all personal belongings, valuable items, and important documents are safely stored away prior to the start of the Services. The Company will not be responsible for the security of such items.

7.3 The Client shall ensure that utilities such as electricity and water are available at the Premises during the visit. If these are not available and the Services cannot be carried out, the Company may treat this as a late cancellation.

7.4 It is the Client’s responsibility to arrange for any furniture or large items to be moved if cleaning is required beneath or behind them, unless the Company has expressly agreed to do so.

8. Service Standards and Guarantee

8.1 The Company aims to provide high quality end of tenancy cleaning services to assist with check-out and inventory processes. However, the Company does not guarantee that the Services will necessarily meet all requirements of a landlord, letting agent or inventory clerk, as these may vary.

8.2 If the Client is dissatisfied with any aspect of the Services, they must notify the Company within 48 hours of the work being completed, providing details and, where possible, evidence of the concern.

8.3 The Company will investigate any complaint and, where it considers the complaint to be justified, may offer to re-clean the affected areas or provide another reasonable remedy. This shall be the Client’s sole and exclusive remedy in respect of any such issues.

8.4 Any guarantee provided by the Company for end of tenancy cleaning is conditional on the Premises not being occupied or used after the completion of the Services and before the relevant inspection, and on the Client notifying the Company of any problems within the specified time frame.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

9.2 Subject to clause 9.1, the Company’s total liability to the Client in respect of any loss or damage arising under or in connection with the Agreement, whether in contract, tort, breach of statutory duty or otherwise, shall be limited to the total amount paid or payable by the Client for the Services giving rise to the claim.

9.3 The Company shall not be liable for loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss or damage.

9.4 The Company is not liable for wear, discolouration, or damage to surfaces, fabrics or items that existing cleaning products or techniques cannot reasonably restore, or that result from pre-existing conditions, defects, or improper installation.

9.5 The Client must notify the Company of any fragile, delicate, or high-value items, and of any materials that may be adversely affected by cleaning products, prior to the start of the Services. The Company accepts no responsibility for damage to such items where it was not so advised.

9.6 The Client is responsible for ensuring that the Premises complies with all health and safety requirements and that there are no hazardous materials or dangerous conditions that could pose a risk to the Company’s staff.

10. Waste and Environmental Regulations

10.1 The Company will manage waste created as a direct result of the cleaning process, such as used cleaning materials and packaging, in accordance with applicable UK waste and environmental regulations.

10.2 The Services do not include the removal or disposal of large quantities of domestic or commercial waste, bulky items, furniture, electrical appliances, or hazardous materials. Such removal may be arranged separately, subject to agreement and additional charges, and in compliance with waste disposal regulations.

10.3 The Client remains responsible for any existing waste, rubbish or unwanted items at the Premises that are not directly connected to the cleaning process. Where there is an excessive accumulation of waste that prevents or significantly impedes cleaning, the Company may refuse to carry out the Services or may adjust the quotation accordingly.

10.4 The Company endeavours to use cleaning products and methods that are effective and appropriate for the Premises and, where suitable, to adopt environmentally conscious practices. However, the selection of specific products remains at the Company’s discretion, subject to any agreed restrictions notified by the Client in advance.

11. Access, Keys and Security

11.1 Where the Client provides keys or access codes to the Premises, the Company will take reasonable care to ensure their safekeeping and correct use.

11.2 The Client must ensure that any alarm systems or security devices are properly managed and that the Company is provided with necessary instructions where required.

11.3 The Company shall not be responsible for any loss or damage arising from defective locks, faulty alarm systems, or other security failures not caused by the Company.

12. Health and Safety

12.1 The Company will comply with relevant health and safety legislation in the provision of its Services and will ensure that its staff are trained to follow appropriate safety procedures.

12.2 The Client must inform the Company of any known risks, hazards, or special health considerations at the Premises prior to the commencement of the Services.

12.3 The Company reserves the right to withdraw its staff from the Premises if it considers that their health or safety may be at risk. In such circumstances, the Company will discuss alternative arrangements with the Client, but may charge for any time already spent at the Premises.

13. Data Protection and Privacy

13.1 The Company will handle any personal data provided by the Client in accordance with applicable data protection laws in the United Kingdom.

13.2 Personal data will be used only for purposes necessary to provide and manage the Services, process payments, handle enquiries, and comply with legal obligations.

13.3 The Client is responsible for ensuring that any personal data of third parties that they provide to the Company for the purpose of arranging Services has been shared lawfully and with appropriate authority.

14. Complaints and Disputes

14.1 If the Client is dissatisfied with any aspect of the Services or has a complaint, they should contact the Company as soon as reasonably possible, providing details of the issue.

14.2 The Company will investigate all complaints and aim to resolve them promptly and fairly. Where appropriate, the Company may offer corrective action such as re-cleaning of affected areas.

14.3 If a dispute cannot be resolved amicably, both parties agree to consider negotiation or another form of alternative dispute resolution before commencing legal proceedings, where this is appropriate and practical.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect for new or amended bookings after the revised Terms and Conditions have been made available.

15.2 The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking, unless the parties agree otherwise in writing.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

17.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of the Terms and Conditions.

17.2 The Client may not assign or transfer any of their rights or obligations under the Agreement without the Company’s prior written consent.

17.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any previous understandings or arrangements, whether written or oral.